Frequently asked questions
On this page:
About the digital tool
How do I use Trygve?
Firstly, welcome! If you need a bit of a helpful nudge to get you started using Trygve, check out our Get Started Guide.
How is Trygve different to Facebook?
There are some similarities between the two, but many differences. You can Read more here regarding this.
What platforms is Trygve available on?
Trygve is currently available on iOS (iPhones and iPads) and Android devices. We also have a scaled down version of the app available online, if you prefer to use your computer. This online version is mobile friendly for Windows and Blackberry phones.
Will Trygve always be free?
Yes. The app that you download will always be free. We believe everyone should be able to participate using Trygve and that a price cannot be put on personal safety.
That being said, we also offer optional add-on features that people may choose to purchase at a cost. These are things like the ability to connect a unique home alarm system to the app directly.
How much mobile data does Trygve use?
It is difficult to pinpoint exactly how much data the app will use. Many of our most frequent users have a monthly data usage of less than 20 MB in Trygve. Things like uploading many hi resolution pictures to events will increase your data usage.
Will Trygve drain my phone battery?
Not a great deal!
Trygve does continuously work in the background to keep an eye on events near you, no matter where you are, and to ensure your notifications are instantaneous. However, we know battery consumption is of great concern to today's users, which is why our engineers worked hard to minimise the impact on your phone's battery.
How do I update the Trygve app?
Your phone can either be set to update apps automatically or manually. We recommend that you enable automatic updates. That way, Trygve will be updated automatically when a new version is available without you having to do anything.
How to enable automatic updates of apps:
- iOS (iPhone): https://support.apple.com/en-us/HT202180
- Android: https://support.google.com/googleplay/answer/113412?hl=en
If you'd like to continue manually updating your apps, you can open App Store or Google Play, find Trygve and update the app.
Integrity and safety
What is done with my personal information in Trygve?
The information you use to register with Trygve is stored within our secure server. We will never pass or sell your information on to a third party.
We do aggregate data and analyse trends in order to keep developing Trygve. This information can be interesting and provide valuable insight in how to further enhance community safety, so it may be shared with relevant parties or shared back to our users. This data will always be general and never user specific.
How secure is Trygve?
Security and privacy is incredibly important to Trygve. Our technology follows policies in-line with systems processing sensitive data.
- Protect Information - All non-public information requires authentication with username / password or Facebook login based on OAuth and access tokens.
- Limiting information - We do not save unnecessary data and we ensure the data saved is only needed to create an attractive and secure service for our users.
- Encrypting information - All communication within Trygves servers are protected by SSL to ensure server authenticity and prevent tampering and hacking. In addition to this, encrypted sensitive information on the disk is only accessible by authorised Trygve personnel.
- Traceability - If anyone does attempt to access non-public information, this attempt can be logged and tracked to find the person responsible. No private information is stored in these logs.
- Internal limitation - only internal authorised people can have access to Trygve servers.
How is my location used? Can other users see where I am?
In order for Trygve to work effectively, it needs to know where you are located to show events and incidents nearby and most relevant to you. Trygve does not show your location to any other user, except for when you actively choose to share that information, such as activating your personal safety alarm.
What other information on my device does Trygve require access to?
We place user integrity and privacy of the utmost importance at Trygve. Like most apps, Trygve app does require access to a few areas of your device in order to maximise its effectiveness in keeping you and your community safe:
- As mentioned above, Trygve requires access to your location in order to place you on the Trygve map and find events nearby to you.
- Trygve requires the ability to send you push notifications in order to alert you to surrounding events that could affect you.
- Trygve requires access to your audio in order to activate the Personal Safety Alarm timer.
- Trygve will require access to your gallery and/or camera if you wanted to add a picture to your event or profile.
Users with iOS devices will receive pop-ups asking for permission for all of these allowances.
Why do I need to provide my real name in Trygve?
Our Code of Conduct encourages users to always be honest within Trygve. We believe this should spread to the use of your name. We find that people using their real names tends to create a higher user credibility and, in turn, increases the integrity of content provided in the app,, maximising user experiences. It's also for a safety measure - if you're in trouble, emergency services need to know who it is that needs help.
How does Trygve prevent vigilante behaviour?
Trygve does not condone or support vigilante behaviour, as is pointed out in our Code of Conduct. All users must comply with our Code of Conduct when using Trygve, in order to create a supportive and proactive culture when community members are passionate about enhancing their community's preservation. We have implemented ways that users can flag inappropriate behaviours or activity and we will take action in these matters where appropriate.
Will I get help in case of an emergency?
We certainly hope so! Trygve's aim is to encourage users to look out for each other in times of need, but it is important to remember that Trygve is not an emergency service - it is a tool. We always recommend calling emergency telephone numbers if you are in immediate danger.
Should I post on Trygve or call the emergency telephone number?
Trygve does not replace emergency telephone numbers in a case of imminent threat to yourself or someone else. Always call emergency telephone numbers first.
About the company
What does Trygve mean?
Trygve is pronounced "Trigg-veh" and is actually a traditional Swedish male name. It's a name usually associated with someone who’s genuine and likeable. It stems from the Swedish word ‘Trygg’, which means “safe and secure”.
Who runs Trygve?
Trygve is developed by a small startup company called United Eyes AB. It is headed by CEO Per Källgården and based in Stockholm, Sweden.
How do I contact Trygve?
Check out our contacts page here - we'd love to hear from you!
How is Trygve financed?
Trygve is still a baby - we launched our Swedish app in March 2015. As a new startup, we are still quite reliant on investor support to keep our business running, and to ensure the app remains free to all users.
How does Trygve make money?
While the Trygve app is free, we are in the process of unveiling some exciting add-on technology that can connect various home alarm systems directly into the Trygve app. This will literally allow your house or a connected neighbours' house to 'talk' to you through the Trygve app. These are optional add-ons to the free Trygve app, and will be at a cost to the consumer, should they choose to have it.